RESI

The return request (total or partial) can be made no later than 14 days from the date of delivery of the order. The consumer must return the goods no later than 14 days from the date on which the return request was made.

The return is charged to the customer.

To exercise the right of withdrawal, the customer must send an e-mail to e-commerce@fourstrokeroma.com specifying the order number and the article code (s) for which it intends to exercise the right of withdrawal.

Once the e-mail with the return request has been sent, the customer will receive all the instructions for returning the Product (s).

the returned Products must be returned in their entirety and not just parts or components of them even in the case of kits; must not have been used, worn, washed or damaged and must be returned in their original undamaged packaging, otherwise any similarly sized box (not envelopes or pouches).

Always check that the tag, the safety tag and any boxes or wraps of the garment are intact.

Returned Products must be sent to the seller in a single shipment. The seller reserves the right not to accept Products of the same Order returned and shipped at different times.

In the event that the Seller, for the purchase of a specific package of Products, offers the possibility to purchase them at a lower price than the ordinary price charged by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal it can also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as a reference the price normally charged for the purchase of the single product. In all other cases (eg bundled sales, prize operations, etc.), the right of withdrawal can only be exercised with the return of all the Products purchased, thus excluding partial return.

In case of return, for the return, the customer can freely choose a courier of his choice who will remain responsible in case of loss or damage to the product during transport and up to the time of delivery to our address.

The seller undertakes to bear the initial shipping costs of the Products if they have been incurred by the customer exclusively in the event of damage to the same due to transport or errors in shipping by the seller. Only in these cases, the Seller will also refund the amount that the Customer has paid as shipping costs. The Seller will send an express courier to collect the Product at the address indicated by the Customer.

In the case of exercising the right of withdrawal without complying with the methods indicated above (eg beyond the 14 days provided for by law, or without having followed the instructions for the return), the Seller will send the purchased Products back to the Customer by charging him also the additional shipping costs.

The right of withdrawal cannot be applied in the case of customized products at the explicit request of the Customer at the time of placing the Order and for items such as perfumes, creams and everything related to personal care, underwear, supply of sealed goods that cannot be returned for hygienic reasons or related to health protection and have been opened after delivery.

Once the package has been received in our warehouse, if the quality control is successful, check that the items are intact, with the safety tag applied to the garment or in the case of accessories (perfumes, creams, dispensers, etc.) with the intact packaging placed in their eventual packaging (eg: shoe box, bag of bags, etc.) without signs of wear from use, we will carry out the refund within a maximum of 48 hours through the payment method with which the order was placed.

For any request and / or information, do not hesitate to contact us at our Customer Service email: e-commerce@fourstrokeroma.com