Shipments and delivery
SHIPPING
Once the order has been received, on average the delivery of the shipment to Italy (excluding the islands) takes place within 24/48 hours.
Four Stroke ships with couriers: GLS and DHL
For purchases made from Friday at 12:00 to Monday at 12:00, the goods are scheduled to depart on Monday at 3:00 pm.
Once the order has been shipped, it will be possible to track the package thanks to the tracking code and a link sent via e-mail.
In Italy, shipping is free for purchases over €150.00, for smaller amounts the delivery costs are €10.00.
For other countries shipping follows the following rates:
NB: The shipping amount, once a certain threshold is exceeded, increases due to the greater weight of the package and the insurance on the package itself
Zone 1 (Austria, Netherlands, Luxembourg, Belgium): delivery costs are equal to 25.00 euros for amounts less than 250.00 euros / free for orders between 250.01 euros and 1500.00 euros / 50 euros .00 for orders between €1500.01 and €3000.00 / €70.00 for orders over €3000.01
Germany : Free Shipping above 500.00 euros / delivery costs are equal to 15.00 euros for amounts less than 500.00 euros.
Zone 2 (Croatia, Czech Rep., Denmark, France, Hungary, Poland, Spain, Slovenia, Sweden, Isle of Man, Monaco): delivery costs are equal to €20.00 for amounts lower than €250.00 / freefor orders between €250.01 and €1500.00 / €45.00 for orders between €1500.01 and €3000.00 / €65.00 for amounts exceeding €3000, 01
Zone 3 (Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia): delivery costs are equal to euro 35.00 for amounts less than euro 250.00 / euro 45.00 for orders between €250.01 and €1500.00 / €55.00 for orders between €1500.01 and €3000.00 / €75.00 for amounts exceeding €3000.01
Zone 4 (Cyprus, Finland, Liechtenstein, Malta, Norway, Madeira, Serbia, Balearic Islands, Switzerland): delivery costs are equal to €55.00 for amounts less than €400.00 / €65.00 for orders between €400.01 and €1500.00 / €75.00 for orders between €1500.01 and €3000.00 / €90.00 for amounts exceeding €3000.01
Zone 5 (Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Jersey, Kosovo, Moldova, Montenegro, Macedonia, Azores, Turkey, Ukraine, Ceuta, Canary Islands, Melilla): delivery costs are equal to 110.00 euros for amounts less than 800.00 euros / 120.00 eurosfor orders between 800.01 euros and 1500.00 euros / 145.00 euros for orders between 800.00 euros 1500.01 and 3000.00 / 170.00 euros for amounts exceeding 3000.01 euros
Zone 6 (Rest of the World*): delivery costs are equal to euro 130.00 for amounts less than euro 1000.00 / euro 150 .00for orders between 1000.01 euros and 2000.00 euros / 180.00 euros for orders between 2000.01 euros and 3500.00 euros / 230.00 euros for amounts exceeding 3500.01 euros
*Rest of the world excluding the United States, United Kingdom, Canada and South American countries
All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the site and in the order do not include any costs connected to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where current legislation provides for import charges. Any additional costs such as customs duties, import charges or any charges foreseen by the recipient's country are to be borne by the Customer
DELIVERY
Shipments to Italy include delivery times of 2/3 working days while international shipments between 2 and 15 days. Holidays may lead to a delay in the delivery of orders and shipping to remote areas or islands may require longer delivery times (maximum 7 working days)
Upon receiving the goods at his home, in the presence of the courier, the Customer is required to verify the integrity of the packages. In the event of anomalies, the Customer must have the courier detect and note them and accept the delivery with the words "COLLECTION WITH RESERVE". Otherwise, the possibility of asserting one's rights in this regard will be forfeited.
In the case of contactless delivery, the Customer is still required to verify the integrity of the packages and in case of anomalies he will have to document these anomalies by photographing the package before and after opening. If the content also presents anomalies, these must also be documented photographically. Therefore the photographic material must be sent to e-commerce@fourstrokeroma.com with a short explanation. Otherwise, the possibility of asserting one's rights in this regard will be forfeited.
LOCAL DELIVERY
Four Stroke offers free, same-day local delivery on a minimum purchase price of €100.00, within a 5 km radius of the physical store location in Via Appia Nuova 990, 00178 Rome Italy. From the moment of the order, delivery will be made within 3 hours, taking care to respect the opening hours of the shop (from Monday to Saturday continuously 11:00/20:00). Local delivery is available from Monday to Saturday and involves a single attempt, after which collection is available on site.
PICKUP IN STORE
Four Stroke offers a local collection service, it is possible to collect the items purchased (via online order) for free at the headquarters of our store in Via Appia Nuova 990, making sure to respect the opening hours of the store (from Monday to Saturday with continued from 11:00 to 20:00). Our staff will notify you via email when your order is ready (usually within 24 hours).
For any information on collection, contact us via email shop@fourstrokeroma.com or telephone +39067220972.