Is it mandatory to register on the site to place an order?

It is not necessary to have an account as it is possible to purchase in guest mode.

 

How can I register on the Four Stroke site?

Just enter your details, an email and create a password in the registered section.

 

Does having a customer account provide any benefits?

The customer account will guarantee you the ability to keep the data necessary to make new purchases and you will also be able to have the order history and monitor their progress.

 

If I have forgotten my password, can I recover it?

In this specific case it will be sufficient to log in and click on forgotten password. 

Enter your e-mail and you will receive instructions to set the password again.

 

What happens by subscribing to the newsletter?

You will be constantly updated on new arrivals, promotions and special discounts. You will also receive a -10% discount code on your next purchase on clothing products in the NEW ARRIVALS section only - not combinable with other discounts

 

What is a coupon and how can I use it? 

The discount code is a voucher that is generated for special offers and it will be sufficient to insert it at the checkout in the reference section. 

 

Can I change or cancel an order?

The order can be modified or canceled only if it is still being prepared by contacting us at the e-mail address e-commerce@fourstrokeroma.com  

If I need to track my package, what can I do?

At the time of shipment we will send a tracking number and a link from which you can follow the progress of the shipment.

 

Can I collect the order online at the physical store?

Absolutely yes, our staff will send you an email when the order is ready for collection.

 

Local delivery and local pickup how are they different?

Per local delivery means delivery of the order on the same day (on a minimum purchase price of € 100.00) within a radius of 5 km from the physical store if the order is placed within hours 17:00. This delivery method is scheduled during the shop's opening hours, from Tuesday to Sunday (open all day from 11:00 to 20:00) with a single delivery attempt. We also offer the local pickup of the online order directly at the physical store.

 

Does Four Stroke sell original products?

Four Sroke is authorized to sell the brands present on the site and in the store. Our resale activity is regulated by a contract stipulated with the manufacturers and official distributors on the Italian territory.

 

How can I pay?

Four Stoke accepts the following payment methods:

 

• Visa
• Mastercard
• American Express
• Maestro
• Bancontact
• iDEAL
• SHOP Pay
• Apple Pay
• Google Pay
• PayPal
• Satispay
• Klarna Pay now by bank transfer O payment in 3 installments
• Bank transfer
• Cash on delivery (ONLY IN ITALY)

 
 For more information visit the relative page to the information on payments

 

When do I have to make a return?

The return request (total or partial) can be made no later than 14 days from the date of delivery of the order. The consumer must return the goods no later than 14 days from the date on which the return request was made. For more information visit the relative page to the information on returns.

  

Are the costs of return shipping to be paid by the customer?

Yes, return shipments are the responsibility of the customer

 

When will i get my refund?

Once the package has been received in our warehouse and verified that the items are intact,

with the safety tag applied to the garment or in the case of accessories (perfumes, creams, dispensers, etc.) with the intact packaging placed in their eventual packaging (eg: shoe box, bag of bags, etc.) without signs of wear from use, we will reimburse you within a maximum of 48 ore through the payment method with which the order was placed.