Refund policy.
RETURNS
A return request (total or partial) may be made no later than 14 days from the date of delivery of the order. The consumer must return the goods no later than 14 days from the date of the return request.
The return shall be at the expense of the Customer.
To exercise the right of withdrawal, the Customer must send an e-mail to e-commerce@fourstrokeroma.com specifying the Order number and article code(s) for which he/she intends to exercise the right of withdrawal.
Once the e-mail with the return request has been sent, the Customer will receive all the instructions for returning the Product(s).
Returned Products must be returned in their entirety and not just parts or components of them, even in the case of kits; they must not have been used, worn, washed or damaged and must be returned in their original, undamaged packaging, otherwise any similarly sized box (not envelopes or bags).
Always check that the tag, security tag and any box or wrapping of the garment are intact.
Returned Products must be sent to the seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times.
In the event that the Seller, for the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price compared to the ordinary price practiced by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal may also be exercised by returning only some of the purchased products: in this case the price will be recalculated taking as reference the price normally practiced for the purchase of the single product. In all other hypotheses (e.g. combined sales, prize operations, etc. etc.) the right of withdrawal may be exercised only with the return of all the Products purchased, thus excluding partial returns.
In the event of return, the customer may freely choose a courier of his/her choice, who shall remain liable in the event of loss or damage of the product during transport and until delivery to our address.
The seller agrees to bear the initial shipping costs of the Products if they are incurred by the customer only in the event of damage to the Products due to transport or shipping errors on the part of the seller. Only in these cases, the Seller shall also reimburse the amount that the Customer has paid as shipping costs. The Seller shall send an express courier to collect the Product at the domicile indicated by the Customer.
In the event that the right of withdrawal is exercised without complying with the procedures indicated above (e.g. after the 14 days provided by law, or without having followed the return instructions), the Seller shall send the purchased Products back to the Customer, charging him/her for the additional shipping costs.
The Right of Withdrawal cannot be applied in the case of customised products at the express request of the Customer at the time of placing the Order and for items such as perfumes, creams and everything related to personal care, intimate apparel, sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery.
Once we have received the package in our warehouse, if the quality control has a positive outcome, checked that the articles are intact, with the security tag attached to the garment or in the case of accessories (perfumes, creams, dispensers, etc..) with the packaging intact placed in their possible packaging (e.g. shoe box, bag etc..) without signs of wear from use, we will proceed to refund within a maximum of 48 hours through the payment method with which the order was placed.
For any requests and/or information please do not hesitate to contact us at our Customer Service email: e-commerce@fourstrokeroma.com
A return request (total or partial) may be made no later than 14 days from the date of delivery of the order. The consumer must return the goods no later than 14 days from the date of the return request.
The return shall be at the expense of the Customer.
To exercise the right of withdrawal, the Customer must send an e-mail to e-commerce@fourstrokeroma.com specifying the Order number and article code(s) for which he/she intends to exercise the right of withdrawal.
Once the e-mail with the return request has been sent, the Customer will receive all the instructions for returning the Product(s).
Returned Products must be returned in their entirety and not just parts or components of them, even in the case of kits; they must not have been used, worn, washed or damaged and must be returned in their original, undamaged packaging, otherwise any similarly sized box (not envelopes or bags).
Always check that the tag, security tag and any box or wrapping of the garment are intact.
Returned Products must be sent to the seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times.
In the event that the Seller, for the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price compared to the ordinary price practiced by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal may also be exercised by returning only some of the purchased products: in this case the price will be recalculated taking as reference the price normally practiced for the purchase of the single product. In all other hypotheses (e.g. combined sales, prize operations, etc. etc.) the right of withdrawal may be exercised only with the return of all the Products purchased, thus excluding partial returns.
In the event of return, the customer may freely choose a courier of his/her choice, who shall remain liable in the event of loss or damage of the product during transport and until delivery to our address.
The seller agrees to bear the initial shipping costs of the Products if they are incurred by the customer only in the event of damage to the Products due to transport or shipping errors on the part of the seller. Only in these cases, the Seller shall also reimburse the amount that the Customer has paid as shipping costs. The Seller shall send an express courier to collect the Product at the domicile indicated by the Customer.
In the event that the right of withdrawal is exercised without complying with the procedures indicated above (e.g. after the 14 days provided by law, or without having followed the return instructions), the Seller shall send the purchased Products back to the Customer, charging him/her for the additional shipping costs.
The Right of Withdrawal cannot be applied in the case of customised products at the express request of the Customer at the time of placing the Order and for items such as perfumes, creams and everything related to personal care, intimate apparel, sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery.
Once we have received the package in our warehouse, if the quality control has a positive outcome, checked that the articles are intact, with the security tag attached to the garment or in the case of accessories (perfumes, creams, dispensers, etc..) with the packaging intact placed in their possible packaging (e.g. shoe box, bag etc..) without signs of wear from use, we will proceed to refund within a maximum of 48 hours through the payment method with which the order was placed.
For any requests and/or information please do not hesitate to contact us at our Customer Service email: e-commerce@fourstrokeroma.com